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Just added Google Checkout to cart
Wondering has anybody gotten a response
bwnbwn




msg:3114469
 6:32 pm on Oct 9, 2006 (gmt 0)

Wondering has anybody gotten a response such as
Increase in sales from adding the new checkout from Google.

I know it takes some work getting it up and running so I am excited to see if this is something that will build customer trust.

Anybody have any results after adding this new payment feature.

 

jwolthuis




msg:3114793
 10:55 pm on Oct 9, 2006 (gmt 0)

It's really too early to tell.

We've taken some orders from Google Checkout, but it's under 5% of our orders. Whether this represents a 5% sales increase, or existing customers trying out something new, it's hard to say.

tootalldave




msg:3114809
 11:10 pm on Oct 9, 2006 (gmt 0)

We use Google.Checkout for 100% of our orders on one of our websites.
We noticed a slight increase in conversions in traffic from
Overture and MSN adcenter.

We have had an increase of over 300% in our Adwords conversion ratio.
I guess Google traffic feels safe ordering through Google.
Makes sense...
With the free processing, much less per click and better conversion from Adwords/Google we have really thought about dropping Overture.

tootalldave




msg:3114810
 11:12 pm on Oct 9, 2006 (gmt 0)

Just to add to my statement above,
we have been using Google.Checkout for almost 3 Months...

Wlauzon




msg:3115159
 6:59 am on Oct 10, 2006 (gmt 0)

When Google Checkout first got started, there were a few serious glitches.

I assume that those have been fixed now?

If so, we might take another look at it.

coultog




msg:3115274
 10:02 am on Oct 10, 2006 (gmt 0)

Has Google launched this outside of the US does anyone know? I'm in the UK and would be happy to install it here..

tootalldave




msg:3115404
 1:05 pm on Oct 10, 2006 (gmt 0)

They are currently available in the USA.

They have got most of the bugs out, it is very limiting unless you use their API which most popular carts now are set up to use.
I know ZenCart and OScommerce just added modules that have 2nd level integration with Google.Checkout.

We just use Mals cart which is not fully integrated but works.

Hopefully they will go international as we have many customers outside of the USA.

bwnbwn




msg:3115411
 1:14 pm on Oct 10, 2006 (gmt 0)

"We have had an increase of over 300% in our Adwords conversion ratio."

I may get into some ppc as this makes me wonder if I am missing out on sales...

Of course it is way to early to make a judgement call but I am well pleased with our first day sales.

I purchased cart32 and they just finished adding it as a build on the cart so it really is a blessing to us as someone stated it is pretty tough to code and by paying 24 bucks to get it aded was well worth the money.

sun818




msg:3115587
 3:42 pm on Oct 10, 2006 (gmt 0)

Be diligent on large order totals. Google Checkout will send an e-mail you if they have cancelled a transaction due to fraud, but it is not real-time. Last two times, it taken over 72 hours to receive this e-mail. One could easily ship an order with no funds coming to you.

8foldpath




msg:3115653
 4:49 pm on Oct 10, 2006 (gmt 0)

That would be horrible if google cancelled an order 3 days after the order. Most of my orders go out in 24-48 hours or earlier. I have Google Checkout developed 75% for my site. The only thing I'm missing is to program the Shipping Cost webservice on my side.. Since I can't be sure where the customer is shipping too I need Google to call my server and get a shipping cost for that particular ZIP.

Has anyone had to do this advanced shipping step?

Wlauzon




msg:3115855
 7:19 pm on Oct 10, 2006 (gmt 0)

Hmm Google takes 3 days, PayPal takes like 10 minutes?

I think we will wait a bit longer.

sun818




msg:3115882
 7:34 pm on Oct 10, 2006 (gmt 0)

The workaround is to go to the Google Checkout and review the order manually. It makes sense for a large order total. But 72-hour turn around time is unacceptable. If the order shows as "cancelled" on the web-site, what's with not being able to send a notification e-mail that the status has changed?

bwnbwn




msg:3115885
 7:37 pm on Oct 10, 2006 (gmt 0)

Are you tracking the process in your admin area as we arn't notified by email but through the process of charging a cc?

I would like if possible for you to explain how you are processing these orders as it seems to me your way is not the way I am doing it.

I can see in the processing area the cc is either being researched or is ok within a few hours, not days as you state.

"Be diligent on large order totals. Google Checkout will send an e-mail you if they have cancelled a transaction due to fraud, but it is not real-time. Last two times, it taken over 72 hours to receive this e-mail. One could easily ship an order with no funds coming to you."

sun818




msg:3115918
 7:57 pm on Oct 10, 2006 (gmt 0)

In my original reply, I state "real-time" which alludes to Google Checkout displaying a status of "Cancelled" on the admin screen, but the e-mail notification not going out until days later. I have my Google Checkout set up to Authorize and Capture at the same time. That is partly why the notification e-mail is crucial. Technology is supposed to help us be productive, so I am not about to manually capture transactions. It doesn't scale at all.

bwnbwn




msg:3115971
 8:37 pm on Oct 10, 2006 (gmt 0)

"I have my Google Checkout set up to Authorize and Capture at the same time."

This is the problem as you will continue to have issues with the way you have it running. It may be causing a issue with the process as to the delay, as I don't recall ever seeing were Google says it will send you a declined email, or fraud email all this is performed in our cart not through emails.

Google delays processing the credit card until it has been investigated and upon release it has been verified for processing not until then. We can't even process the cc until then.

Thanks for the warning but it isn't entirely correct. Just your way is this way not through my cart process as it is real time and we know when the order is good due to being able to process it usually within a couple hours.

tootalldave




msg:3116017
 9:31 pm on Oct 10, 2006 (gmt 0)

Yes,
You or Google will not charge the order until it is approved.
On a few orders they will do a manual review if something does not match up, such as
security numbers(cvv)
address (avs)
larger then normal order (Average Order)

When required the reveiw process is generally less then an hour if it's longer then this it is because the order seems suspisous.

Be careful that when Google approves the order that you read the notes that they add to the order.
Here's an example, we had a larger then normal order come through.
Google reveiwed and approved the order but here is what they added to the notes.

Buyer credit verification
AVS: Unavailable
CVV: Error

Looks pretty bad, more then likely might be fraud...

Here's another example, this order was also reveiwed larger then normal, but here are the notes.

Buyer credit verification
Covered by Payment Guarantee [?]
AVS: Full
CVV: Pass

Looks perfect, notice the covered by payment gaurantee, this means that if you ship the order and the customer does a chargeback stating they did not place the order Google will pay for it out of their pocket, so you know it's good...

Google only sends order notifications by email if requested, when you use your own cart with the API if it's set up correctly it will tell you if the order is under reveiw, you should never ship an order with any company by an email that you receive without checking the order out with a fine tooth comb, even with PayPals great fraud system.

bwnbwn




msg:3118245
 2:25 pm on Oct 12, 2006 (gmt 0)

I have a question as to Google checkout.

We have a product Ephedra on our site. It is in 10mg and is legal to sell here. Question is

On this product I have added "Due to conflicting legal laws in different States we will not process this through Google checkout".

Is this enough to keep from getting into a legal issue with them and having our account disabled

I know this is a legal question and have sent an email to Google Checkout I was hoping maybe someone from google checkout looks over post or can be alearted to a question such as this for a response.

tootalldave




msg:3118439
 4:24 pm on Oct 12, 2006 (gmt 0)

Google has a merchants forum where you can post your question, it does take a day or two before someone from Google will answer.

[groups.google.com...]

ThePailyGuy




msg:3133077
 2:45 pm on Oct 24, 2006 (gmt 0)

Actually I've seen quite a few transactions with wrong CVV that were perfectly ok, especially from Africa or Asia.

tootalldave




msg:3134221
 11:22 am on Oct 25, 2006 (gmt 0)

Yes,
I'm sure as just a non-related example, since Google will only process United States orders.

Google will pass an order if one or two things are incorrect, just as we would check out an order if a customer entered the wrong info.
If the order looks very questionable they will have the customer resubmit information or even actually do a verbal bank verification.

We can not expect Google to take a risk with a payment gaurantee on an order that involves a higher risk, they will process the order for you and give you the option of taking the risk.

ThePailyGuy




msg:3134233
 11:47 am on Oct 25, 2006 (gmt 0)

Wouldn't it be better if they took all the risk? And what about lost sales due to the harrassment?

tootalldave




msg:3136237
 12:23 am on Oct 27, 2006 (gmt 0)

As a payment processor, I would say Google presents trust in their reveiw process by placing a guarantee on good orders, but at the same time allowing a merchant to approve orders that Google feels might be fraud.
It's the responsibility of the customer to fill out the correct information, and sometimes due to customer errors, the customer has to be contacted to verify information.

These are all basic and part of the business and are not considered harasment, in fact I would be a little nervous of a company that was not aware of this or thought they had some magical software that would stop the fraudsters.

sun818




msg:3136275
 1:22 am on Oct 27, 2006 (gmt 0)

I was on a site today shopping for a DVD. They are a competitor to a famous river in South America. Anyway, I was glad they offered Google Checkout since I could make payment quickly and not worry any potential compromise of my address information, e-mail, or credit card details. I think Google Checkout has a better though out checkout flow compared to Paypal. Also, the option for double-blind e-mail option makes it a nice feature for those who weary of being spammed.

ThePailyGuy




msg:3136884
 1:39 pm on Oct 27, 2006 (gmt 0)

tootalldave,

As far as the company I work for is concerned, we do not "think" that we can overcome fraud - we have proven so in the last few years.

[edited by: lorax at 2:41 pm (utc) on Oct. 27, 2006]
[edit reason] removed specifics [/edit]

bwnbwn




msg:3137354
 6:41 pm on Oct 27, 2006 (gmt 0)

The email option I had not though of but now I do as a week ago we got a call wanting to buy our email addresses. I told him it was against our privacy policy and informed him not to call again.

Another user in this form responded what he had sold his for so yes I agree with you I will do Google Checkout when ever I can even if it cost more.

As I am well aware allot of "snakes" have cheap prices for other reasons.

I shun the real cheap sites due to most of they are just that cheap.

tootalldave




msg:3141323
 6:21 pm on Oct 31, 2006 (gmt 0)

Hi Pailey,
I was not refering to your company, I understand your company runs great software and has an experienced staff, which I would suggest any e-business out there that is having a problem with fraud control to use a structure such as the one your company offers.

In the case of our company we have zero chargebacks, since we're Adwords advertisers we pay 0% (FREE) for processing transactions through Google.
Just to add to that, since we allow Adsense advertisment on our site it reduces our adwords cost to close to zero.

We currently don't sell outside of the USA but would consider your company for our international orders which we feel would really work well for us, as it is hard for us to verify orders outside of the USA.
Thanks Paily, I will look at your company a little more later, feel free to sticky us any info.

8foldpath




msg:3141565
 9:54 pm on Oct 31, 2006 (gmt 0)

So is anyone using G-Checkout seeing the Value add? Higher Conversion rate? More Traffic from the Google-Cart-Logo on your Adwords? I think I'm a month or two out from having Google Checkout because I'll need to take advantage of the Custom Shipping Rate API functions and it makes things a little more complicated.

bwnbwn




msg:3150616
 9:06 pm on Nov 8, 2006 (gmt 0)

Google Checkout
Free transaction processing for the holidays

Prettty nice hu
Just got this email from them for all merchants using checkout with or without adwords.

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