DeeCee
msg:4399257 | 5:18 am on Dec 19, 2011 (gmt 0) |
So.. They have a full disk.. Bad system administrator. Temporary problem. Call them.
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leadegroot
msg:4399265 | 5:45 am on Dec 19, 2011 (gmt 0) |
Hmmm... an international phone call to the US.
1am on the US east coast, 9pm sunday on the US west coast, and I am fairly sure Moniker is US based.
Not an immediate solution...
Here's hoping they notice first thing Monday, eh?
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leadegroot
msg:4399374 | 1:06 pm on Dec 19, 2011 (gmt 0) |
Well, it is working again now - I guess someone over there starts early! Phew!
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Webwork
msg:4399408 | 3:05 pm on Dec 19, 2011 (gmt 0) |
Ya, I saw this last night when I attempted to change the renewal status of certain domain names.
If it's truly a matter of a "full disk" then it's a sad situation. No built in system alerts for the admins? No one "listening"? No automatic "fail over" system? Bah. Not good.
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piatkow
msg:4399433 | 4:45 pm on Dec 19, 2011 (gmt 0) |
No built in system alerts for the admins? No one "listening"?
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Knowing how organisations work I would guess that all the alerts are in place but nobody is "listening".
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leadegroot
msg:4399516 | 9:32 pm on Dec 19, 2011 (gmt 0) |
Yeah, in theory, its a reason to bail and leave Moniker - but in practice... they came back as soon as business hours came in, which is a good thing and we can't know that any other supplier won't have the same problem...
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ken_b
msg:4399533 | 10:40 pm on Dec 19, 2011 (gmt 0) |
| but in practice... they came back as soon as business hours came in, which is a good thing |
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Maybe...
IF
you do business in the same time zone as them.
Otherwise, maybe not so good.
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piatkow
msg:4400018 | 9:42 am on Dec 21, 2011 (gmt 0) |
you do business in the same time zone as them.
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I would always recommend taking location into account when signing up for things like web hosting.
Even if 24*7 support is provided the out of hours stuff is likely to be at a pretty routine level. (Remember that out of hours you are probably being switched to an outsourced support unit on a different continent who just have a menu of routine fixes and just log anything else).
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Webwork
msg:4400336 | 12:30 am on Dec 22, 2011 (gmt 0) |
Alrighty . . now it's taking forever for domains to load to GUI. Something is breaking down and not being fixed - fast and like it matters.
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ergophobe
msg:4400924 | 4:30 pm on Dec 23, 2011 (gmt 0) |
Over the years, I've found Moniker frustrating. Their UI goes from bad to worse. I have sent beginners there and universally, they cannot figure out how to buy a domain. The place is broken on so many levels honestly.
I have thought of leaving, but when I asked people to give me one good reason not to, someone I respect said that he had used many regisrars and every other one had either divulged confidential information to a competitor or made some serious mistake with a domain registration.
So it is only that one testimonial that motivates me to put up with them.
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