Msg#: 4398175 posted 11:14 am on Dec 15, 2011 (gmt 0)
I received an email yesterday from enom saying that they were going to raise prices on domain name registration to $39.95 per year, effective January 14, 2012 (in 30 days)
Considering I'm paying just over $8 now, that's a 500% increase. I thought this must be a scam email, it was very vague and didn't even say which tld's were effected. Surely they can't expect to raise the rate on .com's that much?
I went to enom.com to investigate and was immediately forced to click a button that said I was notified of the new prices before I could continue onto the site. I clicked the button even though I still didn't think I had been 'notified of the new prices' since the only price listed was $39.95. I figured more information would be on the site.
There wasn't more information. I've been an enom reseller since the late 90's and they've always provided reasonable service to me. I've got over 200 domains registered with them, so this price increase is significant to me.
Enom boasts of a 24/7 tech support line, so I decided to call them. When I got through, I was told that I needed my PIN to continue. The recording says which page the PIN is located on ("My Info") but it's not there. The term "PIN" does not occur on that page, or any other page on enom as far as I can tell. Is enom really that bold that they would put a block up so as not to answer their phones?
Then I entered a support ticket... I know they can't ignore those, can they? I asked about the price increase, complained about the mis-instructions about the PIN, and this morning I get a canned response telling me that I must go through my reseller to get support. I AM a reseller. I KNOW my reseller doesn't have any more information than I do.
What's going on with enom? If they are really raising their prices like this, are other registrars? Where do I move my names to? I'm certainly not going to leave them at enom.