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Network Solutions DNS Issue
Network Solutions Won't Accept DNS Changes
spacecadet2




msg:4381260
 2:46 am on Oct 30, 2011 (gmt 0)

I'm at my wits end and wondering if anyone here can help or advise. We're in the midst of moving our website from a shared environment to our own dedicated server and have been working like mad for weeks to get the move done. Finally we're able to pull the trigger and change the DNS settings at Network Solutions and now we're unable to reassign the domain(s). We've registered the new nameservers and can reassign other non-essential domains (not on our current shared host) but when we try to reassign domains pointing to our current shared host - they won't "stick". The online interface says it's done but when we log out and log back in it shows no change. Having spent hours & hours on the phone with Network Solutions support we finally got a rep. with some moxy and when we sent screen prints they finally believed and confirmed they have an internal problem. My issue is that we started this official "service request" with them on Friday and we're now being told that our DNS changes will need to be "pushed" through by their top techs that won't be back in until Monday. We need it done before Sunday night.

Long story to ask - has anyone else had these types of problems with Network Solutions? Any suggestions - it's only the domain names currently pointing to our current shared host that won't accept the DNS changes? Is there someone with Network Solutions with some pull that can help. I really thought Network Solutions was supposed to be the best... not anymore.

 

Webwork




msg:4381343
 1:52 pm on Oct 30, 2011 (gmt 0)

I've never read about NetSol creating this problem for users before.

Are you able to point the domains to another (shared host's) server(s) . . and possibly rig a temporary fix by a x2 bounce?

I see you use a (s) after "domain". How many domains are you talking about pointing to how many sites? Many to one?

zabalex




msg:4381424
 9:07 pm on Oct 30, 2011 (gmt 0)

Hi,
the dns rcord change can be visible and the site should start propagating to them within 8-10 hours. It seems there is no reason why they are asking for 3 days to solve this issue. Of course they have great support so they should fix this as soon as possible.

spacecadet2




msg:4381426
 9:23 pm on Oct 30, 2011 (gmt 0)

We have about ten domains that need to be reassigned pronto. Not sure I understand the x2 - bounce but as far as I'm aware Network Solutions cannot reassign these ten domains to anywhere other than where they are at. When the tech gurus are back tomorrow they will supposedly be able to "push" these through via their backend but certainly not what I'd have expected from Network Solutions in terms of a cluge and the time it's taken. Enough whining from me... perhaps I'm not getting the x2 bounce?

Thanks for your help!

incrediBILL




msg:4381430
 9:48 pm on Oct 30, 2011 (gmt 0)

IMO it would be easier and faster to transfer the domains to a new registrar than mess with NetSol at this point

spacecadet2




msg:4381441
 10:42 pm on Oct 30, 2011 (gmt 0)

My problem is - is that I can't transfer any of the domains currently "pointing" at my "live" site. Network Solutions can't reassign the DNS - they've been trying since Friday. They have now figured out that a s/w tech must do a workaround in their "backend" system to make the switch.

When I make the change via the NS website it looks fine and when I check to the settings the new DNS setting are there and appear to have been made. When I log out and log back into my account these same settings have reverted back to the old DNS settings. Network Solutions would not believe me that I'd changed the settings. Finally I sent them a screen print (third times a charm) and then they looked a little deeper at which point the phone rep went "ohhhh, that's not goood" He'd seen some long error message that meant nothing to him or the other techs up the line.... you starting to get my drift.

So, I can't change the DNS settings to point anywhere but where they are at! I have to wait for some guru tech to force it to the right settings from the backend. (Meaning I can't move them to another registrar either)

I used to think Network Solutions was pretty good... until this incident which - going on day 3 - is still unresolved. And, try calling Network Solutions after business hours - they switch support to India. I hate it when they repeat everything you say.

davezan




msg:4381453
 12:32 am on Oct 31, 2011 (gmt 0)

Is this for a .com or some other extension? Does the domain name at least
have the nameservers, or they just won't be changed to them or "retain"
those DNS?

Just trying to understand better.

David

spacecadet2




msg:4381486
 4:51 am on Oct 31, 2011 (gmt 0)

Thanks for responding. My domains are .com. I have registered the new nameservers with Network Solutions and they've been recognized (both online and by reps. and we've ported a non-essential domain that wasn't pointed at my current ISP).

I was to get a call from a supervisor today but just received an autoreply email saying they'll call tomorrow. Nice... I'm disappointed and mad.

I have 120 domains names with them and I realize I'm small pickens but I'm getting out of Dodge as soon as this is over... this kind of support is not what is expected from the company that helps run the Internet.

BTW - the autoreply email said someone will be calling tomorrow sometime between 9 am and 6 pm my time. Our current server is being disconnected tomorrow - sometime between 9 am and 6 pm - my time.

shman




msg:4382077
 2:09 pm on Nov 1, 2011 (gmt 0)

Hi spacecadet2,

I work for Network Solutions and want to help. Can you send details to listen@networksolutions.com. Sorry I came late to this discussion.

Shashi

wheel




msg:4382080
 2:14 pm on Nov 1, 2011 (gmt 0)

If you've got a dedicated IP at the new hosting, perhaps you can do a temporary 301 redirect to the IP address, i.e. www. your old site .com --> 301 to NNN.NNN.NNN.NNN (directly to the IP address).

Alternate option II, if you can't change the nameservers to new ones, can you update the old ones to the new IP temporarily?

spacecadet2




msg:4383694
 10:36 pm on Nov 4, 2011 (gmt 0)

Hi - we've got things sorted out with Network Solutions but it wasn't pretty. It turns out that the domains we were trying to reassign where assigned with a .on.ca hosting company/registrar. For some reason - Network Solutions could not reassign the #*$!#*$!.on.ca based domains (which we own and had listed with Network Solutions). It required a top level engineer to hardcode the DNS reassignment for each of our many domains. This top level engineer does not work nights and weekends which meant that by the time they understood their internal problem days had done by before our DNS settings were reassigned.

Network Solutions still do not have its internal problem resolved -- soooo, if you have a .on.ca domain name and are trying to reassign the DNS be aware.

bwnbwn




msg:4386733
 2:44 pm on Nov 14, 2011 (gmt 0)

I have no idea why anybody would even consider using network solutions. If I get a client with them the very first action is to move them away. I have had a grind with them for years and won't ever trust them again.

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