Msg#: 4256048 posted 6:55 am on Jan 21, 2011 (gmt 0)
A friend of mine is in the process of being scammed by a domain registrar and I am trying to sort out the mess. However I could use a hand understanding some of the details.
He paid for 2 years of domain name registration on 6 november 2009.
The whois record reads:
Domain ID:#*$!#*$!#*$!X Domain Name:#*$!#*$!#*$!.ORG Created On:06-Nov-2009 09:23:12 UTC Last Updated On:17-Dec-2010 00:15:10 UTC Expiration Date:06-Nov-2011 09:23:12 UTC Sponsoring Registrar:OnlineNIC Inc. (R64-LROR) Status:CLIENT TRANSFER PROHIBITED Status:HOLD Status:PENDING DELETE SCHEDULED FOR RELEASE Registrant ID:ONLC-#*$!#*$!X-X Registrant Name:My friend's name ... Registrant Email:Old email
The registrar charged a renewal fee a week ago and is now asking an extra $150 to "reclaim" the domain name, even though the domain name is apparently still in my friend's name and it looks like there is still another 10 months before the expiry date.
The expiration date on the WhoIs record looks right (Nov 2011), so I don't understand why the domain status says "PENDING DELETE SCHEDULED FOR RELEASE".
Can someone explain me better what the deal is and explain what I need to do get the domain name transfered to a more honest registrar? I already have a registrar for my own domain names, been using them for 10 years without problems, so I know where to transfer the domain names to, I just don't know how to proceed.
Msg#: 4256048 posted 6:21 pm on Jan 23, 2011 (gmt 0)
Since no one else has answered, I will chip in...
You need to collect together the facts and documentation, summarise it clearly and concisely with scanned copies of documents (such as payment records) but with account details at least partly obscured as appropriate for privacy.
You need to write a letter to go with the summary that states clearly that a mistake has been made by the registrar.
After this, you must use your own judgement, I would probably send it to the registrar by email and by registered/recorded post and possibly send a copy to ICANN. Set the email priority to "highest" and, if you do use snail mail, mark the envelope URGENT.
Also state that since the mistake is theirs, reimbursement of costs will be required and that these costs will be substantial if legal action is needed to remedy the situation.
Msg#: 4256048 posted 8:52 am on Jan 24, 2011 (gmt 0)
Hi, When a domain expires, the registrar automatically renew the domain name for another year EVEN if the client didn't pay (need verification), although in reality, it only renew it for 40 days allowing the client to renew it for free. In these 40 days the domain is parked and dns is pointing to the registrar.
So, never count on the expiration data in the WHOIS.
You have to get back to your billing history, and verify you paid for 2 years for the domain name.