I am having a problem with getting someone to unlock .com, .net and .org domains.
I have started working for a company that outsourced it's domain management to a small local company. He only owns .net, .com and .org domains for us and most are registered to the correct company - 2 are not. 2 are registered in the outsourced company name.
I have repeatedly asked him to unlock the domains so I can initiate transfer of these domains. The phone number on his website no longer works - but we do have a mobile number where I have left messages.
What recourse do the company I work for have against this outsource company? How can we get the domains transferred away from him?
We have even offered to pay him 1 hours work as an incentive to do this work - still nada.
Can anyone point me to good resources or offer any advice?
It's difficult to offer specific advice, as there are likely many "details" that aren't (and can't be ;-) included in your post.
One strategy is to find an attorney that lives in the same city/town/country (jurisdiction) as the "outsourced company". You could pay them "for an hour" to write a letter on your behalf, *sternly requesting* that the domains be transferred.
There many be other, better suggestions from other users.
Transferring a domain name in 2008 between registrars is not as easy as it was a year or two ago. Sometimes the transfer of a domain from one registrar to another is a pain in the neck, and can even take more than "1 hours work" on behalf of the person on the side of the losing registrar. There are registrar locks, transfer locks, authorization codes and keys, responding to transfer authorization emails that vary at each registrar (Some say do nothing to approve, some say do nothing to reject), etc.
A transfer from one account to another at the same registrar is NOT the same as a transfer from one registrar to another, and might only take a few minutes. Here's what you do:
1. Create a new account at the registrar where the name is now. 2. Ask or pay the outsourcer to "push" the domain name from the current account to your new one. 3. You can then do what you want with the domain name using the account you created.