A company (CompanyX) exist that makes millions of $$$ with their web portal business. And has quite a number of domain names.
Let's say, they own this fictitious domain:
Their business runs several successful sites that are part of the main niche they are in but are more specific and runs on their own separate domains, for example like:
Now, a totally different random person (PersonY) owns a domain MainNicheSubNicheN.com has fake whois info (Even uses my mailing address!) and did not run a private registration whois, registered the domain name through my domain registration business. (I am not an ICANN accredited registrar. I am just a reseller with it's own API/turnkey solution thing.)
Now CompanyX has been contacting me stating that they will take some action to get the domain which they claim they have a trademark for.
And being not the owner, I just pass the message to PersonY which acknowledges the email I sent but does not take any action in fixing the issue.
I am not used to situations like this and I do not know what is best to do.