ALL of my domain transfer requests have been DECLINED! Why would this be? Does anyone have any suggestions?
I guess RegisterFly is NOT providing authorization / EPP codes, which makes transfers impossible. I also assume this thread has lost interest since no one is talking. I have been working on domain problems for 2 weeks and I guess they are just going to be lost.
Was it declined by the "Old" register or the "New" Register?
The most common reason for a declined transfer request are:
1. The old account is "Locked"
2. Domain is soon to renew.
3. Invalid EPP code:
a. Epp is assigned to the incorrect domain.
b. EPP is expired.
c. Epp coded has already been used.
Recommended steps for domain transfer request:
1. Tell old register:
A. Unlock the domain account.
B. Request a valid EPP code for transfer of ABC.com domain
C. Make sure the domain you are transferring is not about to expire
d. make sure your contact information (email) is valid / working.
2. Go to the "New" register and request the transfer of your domain.
A. Provide the new register the EPP code.
B. Make sure your contact info is valid.
C. Use a different email than was used at the "Old" register.
D. Keep in contact with the "New" register.
On my last domain transfer, My new register would take 7-10 days and then tell me the transfer did not happen and close the request.
I kept blaming the "old" register; but it turned out to be a problem with both of the registers.
I made the transfer request with a third register and they provided me with a 14 step detailed process of what would happen during the transfer request. As each step took place I received a email telling me what had occurred. 43 hours later the domain was transferred; and this occurred over the week-end. Request was made 10PM Saturday and was finalized 5Pm Monday.
Registerfly will not let me unlock the domains. The feature is disabled. Furthermore, like I said, Registerfly will not provide an EPP code, so the transfer can't proceed. I understand how to transfer domains. But, we are dealing with something completely different. We are dealing with a company that will not comply and they do not respond to trouble tickets.
The original article that Brett posted says "Between now and 31 March RegisterFly is required to unlock and provide all necessary Authinfo codes to allow domain name transfers to occur. " But it is clear to me that they are not cooperating.
On a different note, I do see their ICANN logo is now gone from their site, but it still looks like business as usual.
[edited by: crobb305 at 4:42 pm (utc) on Mar. 31, 2007]
I feel your pain, and con only imagine what you are going through.
The link below is from ICANN web site. Maybe it will put some new light on this. At least let them know you wish to be added to the mass transfer list they talk about.
Blacksheep, I see nothing in that notice that talks about a list that you can get on by contacting ICANN. It does say that "When the Agreement is terminated, ICANN can approve a bulk transfer of all current RegisterFly domain names to another ICANN accredited Registrar. Of course, RegisterFly does not have to wait till then. They can request ICANN to approve a bulk transfer immediately."
Am I missing something?
Here is an update to the "legal" maneuvering by ICANN and fly:
Very interesting. Especially these two parts:
|Consequently there will be no bulk transfer to another Accredited registrar until further notice. This clearly does not help registrants. It is another example of RegisterFly putting its own interests ahead of its customers. |
|RegisterFly is still required to assist registrants who want to transfer to another Registrar. |
The first explains why I have had problems with my transfers. The second shows that Registerfly is simply not complying since they are NOT helping me or responding to my emails/support tickets.
What a mess.
When you say that unlocking the domains is "disabled", what happens when you try?
When I first started to try to transfer domains out unlocking simply failed. It said that it had unlocked but it did not. What did work, for me, was unlocking, relocking it again, and then unlocking it again.
Does anyone have any further information on this.
I have to admit I have been out of the loop on this.
I only have a handful of domains on Registerfly, and they are for the most part throw aways. So I am not terribly concerned, but I would like to move them.
I just logged in to check... and they are there.. but it does not seem like I can unlock them.. and not sure how they provide auth codes. From reading this it does not seem like they are doing it, so I guess it does not matter.
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