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Domain company disappeared!
darthtoon




msg:3178576
 1:14 pm on Dec 5, 2006 (gmt 0)

Hi all - hoping someone can help me with this.

Have a few domains (including my own site) registered via a reseller, who also host my site - been having a problem with my emails the last couple of days, so went to their site to request support and found their whole site has disappeared (is still registered, but just showing a blank page, and going from the results in Google this has happened a while ago). Have tried emailing them but am getting no response, thought about updating my nameservers to point my site to a different server, but my control panel isn't working either!

My site is still there, as are the others hosted with this company, but the domain is due to renew in a couple of months, and as I can't get into my control panel I won't be able to pay my renewal fee.

So now I have 2 problems:

-How do I get my email fixed?
-How do I go about transferring/renewing my domain(s)?

Any advice gratefully received!

Cheers.

 

jdMorgan




msg:3178617
 1:52 pm on Dec 5, 2006 (gmt 0)

Find out who they are reselling for, and go up one level and renew the domain with the actual provider. If that's not possible, find another reseller for the same provider (this keeps things a little simpler).

If you are scheduled to renew in a couple of months, do this now, before the domain gets locked down pending renewal!

Jim

wmuser




msg:3183554
 3:52 pm on Dec 9, 2006 (gmt 0)

Most likely that it was an Enom reseller,contacte Enom directly.

night707




msg:3185511
 8:15 pm on Dec 11, 2006 (gmt 0)

how about sending a mail to icann?

davezan




msg:3185919
 5:20 am on Dec 12, 2006 (gmt 0)

how about sending a mail to icann?

That isn't always going to solve the problem, especially if you really haven't exhausted all other means of resolution.

If the OP still isn't getting any fruitful results from the reseller, then contact the registrar and explain fully what's going on.

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