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Twitter Is The New Consumer Complaint Champion

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Msg#: 3975698 posted 3:46 pm on Aug 20, 2009 (gmt 0)

Twitter Is The New Consumer Complaint Champion [uk.reuters.com]
Indignant letters, e-mails and phone calls can still get results for unhappy airline travelers, but more are finding that if you really want to vent your frustrations, you can now be loud and fast and public.

At least that's the buzz on Twitter, where airlines are discovering that fuming passengers who have been stranded, delayed or just plain piqued are increasingly letting their undiluted rage fly around the Internet, often from the confines of their cramped airplane seat.



Msg#: 3975698 posted 4:16 pm on Aug 20, 2009 (gmt 0)

Saw that one coming.

Any airline IT guy should have seen it coming as well and already been in place to counter complaints like this. It seems to me from reading the article that they're basically playing catch up. Maybe they did see it coming and just had their fingers crossed it wouldn't get out of hand.

Tweets like, "United airlines, you are the bane of my existence" or "Shame on you Continental Airlines," are all but useless though. Which flight did you get bumped off? Which landing is delayed? Who jacked up rates for their Vegas to LA flight? If you're gonna tweet, at least provide useful information.


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Msg#: 3975698 posted 9:45 am on Aug 21, 2009 (gmt 0)

Twitter scares the military and has been deemed a threat to security worth monitoring (google it, gov report was issued last Dec suggesting it posed a terrorist threat).

Twitter info is faster than a spin doctor and can jump over continents, someone is bound to eventually find its kryptonite.

edit: to be PC, you can bing it, yahoo it or run it to the library if you wish.

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