homepage Welcome to WebmasterWorld Guest from 54.226.173.169
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Visit PubCon.com
Home / Forums Index / WebmasterWorld / Community Building and User Generated Content
Forum Library, Charter, Moderators: rogerd

Community Building and User Generated Content Forum

    
Salesforce Service Cloud Includes Twitter
engine




msg:3877176
 8:40 pm on Mar 23, 2009 (gmt 0)

Salesforce Service Cloud Includes Twitter [pcworld.com]
Salesforce.com is implementing a new customer service tool for businesses, but is it a tech savvy move or just plain creepy?

Salesforce.com today announced a beta program for its Service Cloud that incorporates Twitter. The Service Cloud is a program for businesses that takes advantage of online knowledge bases, communities, social networks, and now Twitter to provide customer service and help. Now, the Service Cloud will scour the Tweetosphere for tweets that apply to a particular business. Customer service representatives could then interject themselves into a Twitter conversation to provide immediate help.


 

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Community Building and User Generated Content
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved