I am using a Managed Host setup on a CDN hosted VPS. Since my manager set up the site I am assuming he used the example.com for both the hostname and secure protocol. He suggested I change my SSL certificate to using the example.com name instead of the previous www.example.com name. The rewrite conditions shown are his attempt to fix the broken links, but it is not working. When I advised him that my traffic was hurting because of this, he was not willing to try anything else. He claims he has 30 years in this type of business, so my complaints are falling on deaf ears. He says the broken links will take care of themselves as soon as Google indexes the site with the new setup. Not sure how long that would take. It has only been four days. Is he right? Or am I doomed?
He claims he has 30 years in this type of business
tim berners-lee demonstrated the first web server in late 1990 and it was several years later before apache was release, so i would disregard the "30 years" claim.
my guess is the server isn't configured to "listen" to port 443, or whatever port is used for secure web protocol on your server. what happens when you request these? http://www.example.com:443/ http://example.com:443/