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Website Analytics - Tracking and Logging Forum

    
Tracking Web Form Submissions
Best practices for accuracy
King of Bling

10+ Year Member



 
Msg#: 4511671 posted 12:15 pm on Oct 24, 2012 (gmt 0)

Good day,

Using GA, I am looking to track the number of (unique) times an online web form gets submitted.

When the user completes a form (more-info.php) and presses 'submit' it redirects to a 'thank-you' page (static, php). Thus I hope to be able to track form submissions by seeing how many times the 'thank-you' pages is served. Easy enough?

However, when reviewing my GA logs the number of unique page views of 'thank-you' is higher than actual form submissions received. Any idea why this is happening?

Also seeing instances of 'more-info.php?send=1' logged, even though this is not an actual page?

Any advice greatly appreciated.
- John

 

toplisek

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4511671 posted 12:42 pm on Oct 24, 2012 (gmt 0)

Are your sessions enabled?

King of Bling

10+ Year Member



 
Msg#: 4511671 posted 12:45 pm on Oct 24, 2012 (gmt 0)

Not sure. Can you explain how I could confirm?

King of Bling

10+ Year Member



 
Msg#: 4511671 posted 4:09 pm on Oct 25, 2012 (gmt 0)

Good day,

What's the most reliable way to get the tracking data we seek? The numbers I see looked skewed (higher than actual form submissions received). Any ideas?

Thank you,
John

TypicalSurfer

5+ Year Member



 
Msg#: 4511671 posted 4:15 pm on Oct 25, 2012 (gmt 0)

Is your thank you page also the "go back and fill in missing fields page"?

King of Bling

10+ Year Member



 
Msg#: 4511671 posted 4:45 pm on Oct 25, 2012 (gmt 0)

Hi TS,

No, form is validated first, prior to sending.

But you have uncovered why 'more-info.php?send=1' is being logged. Thx

toplisek

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4511671 posted 7:25 am on Oct 26, 2012 (gmt 0)

Check sessions and tracking:
[htmlgoodies.com...]

King of Bling

10+ Year Member



 
Msg#: 4511671 posted 12:43 pm on Oct 26, 2012 (gmt 0)

Ok, I read through that (thank you!) and will look to implement (sessions).

Will this affect my GA data? Meaning, will having sessions enabled provide me with an accurate number of form submissions (by monitoring the 'thank-you' page)?

toplisek

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4511671 posted 7:32 pm on Feb 2, 2013 (gmt 0)

Sure, if form is clicked on button (Call TO Action is better quotation) it will be seen inside GA. It is not shown if this term is not executed. This is the reason for sessions...

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