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Should Google Analytics let us update the main email address we use?
When being invited as a user, any other email causes an Error...
The Cricketer

10+ Year Member



 
Msg#: 4141731 posted 12:30 pm on May 27, 2010 (gmt 0)

In Google Analytics, at the moment for many things such as letting clients invite me as a user and for sending reports out, I have to use the original email address that I set up my Google account with, which is not good at all if it's an old email address. If I try and use other email addresses I just get the 'Error Detected' message, that many others have seen.

There are a huge number of users on the Google Analytics Help forum that see the unfriendly 'Error has been Detected' message when trying to add users, but they rarely get an answer from Google.

I'm sure this problem has been around forever but Google should be giving us a much better way to manage our Google Analytics account. I'm amazed that they don't fix it.

I originally created my Google account with myname@myoldcompanyname.co.uk - surely Google must recognise the problem this creates. I send all business emails from myname@myNEWcompanyname.co.uk - but when Google Analytics reports are sent out every week it has to be sent from myname@myoldcompanyname.co.uk and when clients invite me as a user to see their stats I have to give them myname@myoldcompanyname.co.uk

We need consistency. We only want to use ONE email address, anything else is a joke which doesn't help my brand and it makes life annoyingly difficult for me and my clients.

Google needs to give us the power to use an email address of our choice throughout Analytics.

BTW, it's not an option to create a new account, advising this is also a nightmare, we need the power to simply change our email of choice. Surely in this day and age this can be done, especially by Google!

Does anyone else have a view on what seems a very regular problem in GA? Or do you think I am completely wrong/barking mad in what I say?

 

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