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Google Analytics Bug Dropping E-commerce Data?
Did Google Analytics start dropping or underreporting revenue data 4/30?
portentint

5+ Year Member



 
Msg#: 3640433 posted 2:57 pm on May 2, 2008 (gmt 0)

I'm noticing what LOOKS like Google Analytics dropping data starting April 30th.

Goal conversions (transactions) on 10+ sites we maintain are stable; so is bounce rate and page views/visit. The sites are on different servers, too.

So it doesn't appear to be a site problem.

But revenue is at year lows for all of these sites.

And the sites are in different industries.

Can someone confirm before I throw myself in front of a bus?

[edited by: jatar_k at 4:04 pm (utc) on May 2, 2008]
[edit reason] no urls thanks [/edit]

 

Sarah Atkinson

10+ Year Member



 
Msg#: 3640433 posted 2:21 pm on May 15, 2008 (gmt 0)

My bounce rates are messed up. for April 30-may2 it shows 100% bounce

noox

5+ Year Member



 
Msg#: 3640433 posted 6:23 pm on May 15, 2008 (gmt 0)

It doesn't seem to be corrected up to now for my sites. Google said they will process the date till 14th.

On my sites it seems like they only show one pageview per visit during the affected period. Visitors where quite the same, very low pageviews, avg. time on site is 0, high bounce rate...

mstarweb

5+ Year Member



 
Msg#: 3640433 posted 8:13 pm on May 15, 2008 (gmt 0)

My numbers for the April 30-May 2 period also were dropped today. Tests I'm running in Optimizer seem to have lost the data from those days, as well. (At least my Optimizer numbers are a day or two lower than they were yesterday, and I assume there is a connection.)

g1smd

WebmasterWorld Senior Member g1smd us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3640433 posted 8:37 pm on May 15, 2008 (gmt 0)

Interesting.

Google Analytics yesterday and today carried a notice, seen on log-in, about data being dropped for a few days, a few weeks ago.

I have a website that has just gone live, like only three days ago, and shortly before it went live all the GA profiles were deleted by me, and then recreated a few minutes later. This was to zero out all the stuff that had accumulated while the site was being tested. We don't need any of that data, none of it was from "real" visitors.

Additionally, all the staff now have an "exclude" cookie set on their machine so that they will not be included in the future, too.

The interesting point, is that today, Google has inserted data for April 30th and May 1st and 2nd. I guess they could do this because the profile names remained the same as before. Now looks odd to have this big spike pre-launch!

jsinger

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3640433 posted 8:55 pm on May 15, 2008 (gmt 0)

My bounce rates are messed up. for April 30-may2 it shows 100% bounce

Didn't check our bounce rate before. Now I see that ours spiked to just above 98% for those 3 days.

mattb

10+ Year Member



 
Msg#: 3640433 posted 1:12 am on May 16, 2008 (gmt 0)

Bounce Rate Spike - Same Here, we're seeing 98% for those 3 days. Also, our Ecom data for the the 30th - 5th is now lower than it was yesterday.

turbosaab

10+ Year Member



 
Msg#: 3640433 posted 1:29 pm on May 16, 2008 (gmt 0)

Same here on bounce rate, also time on site is zero for those days.

Re: perspective, yes, stuff happens. I've made my own mistakes and screwed up Analytics without any help from Google whatsoever :-) But I would have expected them to be more forthcoming considering this is a pretty major problem. Maybe even pull in some extra resources so it takes less than 2 weeks to fix it. Perhaps even send someone by WebmasterWorld to do some damage control...

jsinger

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3640433 posted 3:32 pm on May 16, 2008 (gmt 0)

Perhaps even send someone by WebmasterWorld to do some damage control...

G will probably just expunge this increasing angry discussion from their SE results :)

g1smd

WebmasterWorld Senior Member g1smd us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3640433 posted 7:01 pm on May 16, 2008 (gmt 0)

*** Maybe even pull in some extra resources so it takes less than 2 weeks to fix it. ***

How many Tera-Bytes of data do you think is involved. They usually process the data as they go, so now they have to process five days worth of data in parallel to also processing the current stuff.

Taking five days to process it, would mean double the load on their processing servers. Limiting the load to a 20% increase would mean it takes 25 days to process it all.

That amount of data cannot be moved, processed, and inserted in a day or two.

Let's say there are one billion records. To do this in 10 days would mean that 1157 records need to be processed every second.

portland real estate

5+ Year Member



 
Msg#: 3640433 posted 5:17 am on May 17, 2008 (gmt 0)

Whatever amount of data it is, they've certainly got the infrastructure to deal with it. i just wonder if the data is good or if they had a problem with recording the data itself?

g1smd

WebmasterWorld Senior Member g1smd us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3640433 posted 5:52 pm on May 17, 2008 (gmt 0)

Data from April 30th and May 1st and 2nd appeared a few days ago.

The other data from May 3rd, 4th, and 5th has now appeared today too.

Mentat

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3640433 posted 2:36 pm on May 27, 2008 (gmt 0)

25-26 May problems..
High bounce rate and low time on the site.

Those values are constant if all goes right.

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