| 10:40 am on Oct 18, 2006 (gmt 0)|
Webtrends is a good tool but yeah, it's boring too... I mean if you just need the standard reports....
Alternates with similar options are ClickTracks and Omniture, also FastStats (Mach5) is a good option among Log File Analyzers.
just my 2 cents,,,,..
| 12:26 pm on Oct 18, 2006 (gmt 0)|
You probably should look at FastStats. You only get half the number of reports as the bottom version of WebTrends, but it has no page limits and a very low price.
| 2:17 pm on Oct 18, 2006 (gmt 0)|
Thanks, i'll look into it.
So what if money was no object, would Webtrends still be the 'best' or are there others?
| 3:43 pm on Oct 18, 2006 (gmt 0)|
I can offer my personal opinion.
(Disclosure) The company I work for is a reseller (of WebTrends and other things) but we don't make a cent of profit on selling licenses.
Most of what I do is fixing or enhancing the analytics of disgruntled or dissatisfied analytics customers who are using a variety of products. I like many of the products. Some are very easy to use but difficult to set up. Some are easy to set up and use but simple. And so forth. I think WebTrends software gives the best value for money by far, if you really want good and accurate reporting that incorporates your site's quirks and your own analytics needs, or if you want something that you can grow into (move from logs to tags, add more reporting features as you get more sophisticated, etc). I am constantly holding my tongue when somebody wants this or that report, fix, adaptation with another product that would be easy to do with WebTrends. I don't want to make them unhappy with what they are using, but it really is a shame how limited even the really expensive and hyped brands are. However the power of WebTrends often requires learning the product, which in my experience takes two days of one-on-one hands-on training, or quite a long period of mucking around, unless the out of the box reports are enough for you.
If you don't need to adapt the product to your situation, it does have 95 out-of-the-box reports for the bottom-end version, and about 210 for the top versions, so there's a fair amount you can do with a basic installation that can be done very quickly.
Another drawback of WebTrends is that it is is based on a proprietary internal database, so you have to learn the administration of WebTrends as a sort of database environment in itself. And there are some things you just can't get the reports to do, no matter how much you know. But WebTrends as a company and as a product is quite far along in moving to a database model; each successive release moves more of it to that architecture. Its proprietary database is being phased out.
Remember, this is my opinion and experience. There are a lot of people who dislike the product for various reasons (often, they used it long ago and think it hasn't improved since then, or they expect it to be really simple to use, or they used it incorrectly, got bad data, and haven't forgiven). I have to say I've had chances to move to better-paying jobs with companies that only use one of the competitors, and I've chosen to keep working with the tool that is most rewarding to me.
| 4:14 pm on Oct 18, 2006 (gmt 0)|
My main problem with webtrends is the learning curve to know how best to use it..
I found problems with really basic stuff, it was just too convoluted.. I think for most people, you want to know about how the site is being used, monitor click-throughs and see basic trends ..
No doubt it is a decent package, but in simple terms it is not user friendly..
| 10:54 am on Oct 19, 2006 (gmt 0)|
thanks cgrantski for your insight.
Just came to the conclusion that my stats won't process anymore (even though i am at 101% of the 120%)
For me, Webtrends have been difficult as i sometimes want to do something specific and really need to dive into the not so helpful Help sometimes or just browse through Google and hope for user experiences/solutions.
Webtrends is great for the standard stuff, but that would be like using only 10% of what the package has to offer.
I can honestly say that i dont fully utilize all the functions/features of the package but that is because of pure lack of time to learn what is possible.
But like i said, it would've been better with a better helpfile or support.
cgrantski, any way of processing profiles even though it has reached the pageview limit? :D
| 3:38 pm on Oct 19, 2006 (gmt 0)|
Do you have the maintenance agreement (the cheap annual fee that is added on the first year of your license but is all you pay after the first year)? Then WT should be willing to help you with the stretch portion if you ask them. No guarantees; I'm just going by limited experience. If you bought it through a reseller, then you should contact them. If you are in the Netherlands as your name implies, the main reseller there is really good.
| 3:38 pm on Oct 19, 2006 (gmt 0)|
Also if you have the maintenance agreement you should get into the WebTrends user forum (forums.webtrends.com) where you can get some good peer to peer help with your more advanced attempts.
| 3:12 am on Oct 28, 2006 (gmt 0)|
I like clicktracks a lot, but it shows me marketing heavy stats. How do you find regular things like page views, hits, and errors occuring on a site?
I am shopping around for a stats program too. Webtrends had akward pricing, more like a hidden price. I couldn't tell them my page views because clicktracks only measures viewers/people. They let me off on a round about price, but they didn't really want to. How could I make a thoughful educated business decision if they can't show me a price? They aren't the only ones to hide pricing for there program either while I researched.
| 4:03 pm on Oct 28, 2006 (gmt 0)|
They, on the other hand, are probably thinking "how can we give them a thoughtful, educated price if they can't give us a page view quantity?" Let's face it, their pricing model is based on page views so it's kinda essential to have that number in hand if you want specifics. If you don't have that number and you guess too low, the add-ons for going over aren't out of line.
Vendors, especially the ones of more powerful products, often choose to not publish their price model online. As a reseller of WebTrends and others, I can tell you there really aren't big secret extra charges with most of the analytics vendors. Some of them hit you with required consulting charges that seem to never end, but WebTrends is not one of them.
It really does help to know what features and quantity you will be needing. If you want something that's a flat price with no variation in features, try LiveStats. If you want to supply a vendor with your exact needs, download a trial version (even of a different product) and do the research.
| 10:41 am on Oct 31, 2006 (gmt 0)|
I found the old version of nettracker with unlimited page views but limited by number of domains or profiles imported best value for money, I can run endless generations without having to pay anything extra.
However they have now released a new version with a 'pay per pageview' system (one of their old selling lines was a one off cost, which caught my attention) and I'm not sure if they are offering the old software, if they are though I'd recommend. Weve got the software now 'to keep' with a one off cost, though as with other systems, it takes a little learning and work to setup profiles and generate data, however the flexibility of the data is very good.
| 10:56 am on Oct 31, 2006 (gmt 0)|
I use both, Webtrends Small Business 7 (reluctant to go to 8) as well as Clicktracks. I use Clicktracks solely for psychological user behaviour, and WT for the regular stats. I am too annoyed by WT's prices, but I am using it for many, many years now and am simply not willing to invest additional time/money into learning another solution (and finding out about their weaknesses).
I was about to bring in an external contractor to do maintenance and configuration of special reports, but they charge an arm and a leg.
| 4:51 pm on Nov 18, 2006 (gmt 0)|
I've been using an app called 123loganalyzer.
It's not fancy but gives me the baseline information I need to monitor our intranet system for 8000 users.
Let me know how it compares to others.
I looked at web trends and other examples before I chose 123.
Based on cost there was no question which to use at a state agency.
| 5:54 pm on Nov 18, 2006 (gmt 0)|
Personnaly, and I mean in my own subjective opinion. I like Analog and also WebLogExpert
I have no connection with either product or company.
| 8:04 am on Nov 20, 2006 (gmt 0)|
Funny that this thread surfaces again. Last Friday I was so mad at Webtrends I sent them an unpleasant letter. AGAIN the software declares that my pageview-limit is going to exceed - and that simplay can't be. They are reaching the point where they are not value-for-money anymore.
| 7:49 pm on Nov 22, 2006 (gmt 0)|
First time I pop into this section of WW, so excuse my silly remarks on the naked emperors:
No open source solution at sight?
I mean: Logfiles aren't rocket science, are they? I have begun to open and gunzip one recently under php for testing-purposes. What would you think: Is it worth the effort to store the basic information in a database, so that further investigation becomes a bit easier? If you skip all the jpeg requests and create a joined table with unique ids for you urls the storage volume wouldn't be that large, would it?
My problem actually is: I don't really know, what exactly I am looking for. I just have the basic feeling, that I should do some research on where (and why) my visitors exit, and what they do after having entered. My former hosting-company supplied me with webtrends, and there was this interesting section: "ways through the website", however quite limited and thus unsatisfying.
I think the basic question is: what prevents my visitor from clicking the buy button? I doubt any logfile-analyzer will answer it directly, so what is the next-best statistic representation or information you use?
| 7:58 pm on Nov 22, 2006 (gmt 0)|
The short answer is: you are totally wrong.
Here comes the long answer:
Logfiles APPEAR to be straightforward. And actually with your approach you get fairly far. But where you get there ARE already quite a lot freeware/sharewaore/open-source packages. What sets high-end solutions like Webtrends apart from them is that those companies have seen BEYOND the logfiles.
Take a road. You can sit there and count the cars and trucks that use that road. This gives you a pretty good idea how the road is used, when it will need repair, how much exhaust gases you get, and what the average color of a car is. Thats logfile analysis as you see it.
It does NOT show you whether couples in cars are having an argument, or are dreaming of the house they will buy. It will not show you if the trucks carry meat, or books, or carpets. It will not show you why some cars DON'T use the road. And it will not show you if the stopped at the Burger King or if they need to refuel soon. But this is the information you need if you want to create a roadside business.
| 12:55 pm on Nov 23, 2006 (gmt 0)|
> those companies have seen BEYOND the logfiles.
Well, I'm always willing to accept advices and profit from the experiences of sucessful players in the market. Maybe the webtrends-version I enjoyed two years ago was only a limited one, and I didn't have any insights into the truely good stuff yet.
But none of these programs has any other source of information than the logfiles, has it? All they have is the experience of knowing what has proven to be important, right?
I'm not looking for freeware just to save money.
It's just the fact that I often made the experience, that (expensive) software offers you so many functions you'll never use (some reported here that it takes quite some time to understand what webtrends really offers), while on the other hand there is always these 10 or 20 % it does not supply, although you desperately need it. And as soon as self-made CGIs come into play, like on my site, I'd suspect it's rather more 20% than 10, if not more. To stay in your analogy: Maybe it shows me if the drivers recently stopped at burger king, but what if I am the only one who HAS TO know whether the wheat used for the burgers has been treated with pesticids?
cgrantski mentions webtrends would use a proprietary database. That's what I was thinking of: A tool which swallows the logs and stores it in a mysql-database for further investigation in a meaningful manner. That would be an interesting basis for single open-source php-scripts to analyse the data. Could be quite helpful, maybe in addition to standard tools like webtrends, don't you think? And why invent the wheel for a second time.
| 1:01 pm on Nov 23, 2006 (gmt 0)|
|All they have is the experience of knowing what has proven to be important, right? |
Have a look at Clicktracks or even VisitorVille for unusual ideas which still only rely on logfiles. licktracks is also significantly cheaper than Webtrends.
| 10:12 am on Nov 28, 2006 (gmt 0)|
I don't think someone mentioned a tagging based script like "indextools" for example.
Is there anything that could efficiently (It will probably never match given all webtrends possibilities) replace Webtrends on that end? (except google analytics)
| 5:15 am on Nov 29, 2006 (gmt 0)|
Thanks get it too...
| 8:14 pm on Dec 1, 2006 (gmt 0)|
I am new to WebTrends and am currently running a WebTrends 8 trial.
I work for a state agency, and we have LiveStats which us useless because it doesn't work with the pages generated by a content management system we are forced to use.
This is an interesting discussion because we too were surprised by the pricing structure.
Can anyone tell me what happens when you run out of page views? Fact is, we do not have the money in our budget to buy enough page views yet (yes, it is sad!). We really need the product, but have to plan to underpurchase on page views, and wait for more money next fiscal year to add more when we run out. Does anyone have experience with this? WebTrends knows our annual page view number now because they asked us to use the trial to supply it in order to get the quote, so I'm not sure if they even allow underpurchasing.
I'm also hoping in the meantime to lower the page views in the next 6 months since WebTrends trial just helped me discover that our traffic is almost 50% spiders, and one spider in particular is 97% of that. It is scary to think that the cost of WebTrends goes up so much because of spiders. I hope to cut down on that.
I would appreciate any feedback on this pageview issue, and any advice or warnings regarding our decision to purchase this product and the "mandatory" maintenance plan.
| 5:20 am on Dec 2, 2006 (gmt 0)|
If you have access to robots.txt, you should modify it to block the spider that is creating lots of page views. (Note that by blocking access to the spider, you may be limiting exposure of your site to users who you might want to know about it.) If the spider ignores robots.txt, block the IPs that the spider uses at your firewall or router.
| 9:02 pm on Dec 2, 2006 (gmt 0)|
Lilydale, I can think of several things to try to get good analytics from WebTrends within a tight budget. First, though, the answer to your question is "analyzing stops when you've used up your page views." (Actually WT gives you a very decent-size extra cushion. But, when you've used up everything, the analysis just stops.)
Even though the analysis stops, you can still collect and save your data for when you buy more page views. You won't actually lose data. I don't know how you are collecting your raw data, but server logs are independent of WebTrends, and the WebTrends SDC has no limit.
| 9:45 pm on Dec 2, 2006 (gmt 0)|
Comment about the pricing structure --- put yourself in the place of the analytics vendors trying to survive in this market. They have limited choices and pricing by volume is the only way I can think of that will keep them in business by getting big revenue from big companies AND still have a full-featured product they can provide to small customers.
Anyway .... saving WebTrends license money. Here are some possibilities:
Use SDC and not server logs. Hardly any spider traffic gets into SDC logs (for various reasons).
Get somebody to write a preprocessing script that pares down the logs to only lines you want to analyze (i.e. that you want to count against your quota). You can have the script pull out spiders by IP or User Agent field, and your own in-house traffic, and zillions of other things. You can also get rid of pages that you really don't care about analyzing.
Log only important pages. If you strategize about what you really don't need to know about, you might be astonished at how far you can make your quota stretch, especially if you have a mammoth site, which it sounds like you do. If you use SDC, put tags only on the pages you want to know about. If you use server logs, turn off logging for directories that are less important (assuming your directory structure is appropriate for this).
Merge your page views with somebody else and share a bigger license.
Negotiate hard with WebTrends.
| 9:41 pm on Dec 3, 2006 (gmt 0)|
|Comment about the pricing structure --- put yourself in the place of the analytics vendors trying to survive in this market. They have limited choices and pricing by volume is the only way I can think of that will keep them in business by getting big revenue from big companies AND still have a full-featured product they can provide to small customers. |
Sounds like a market opportunity for someone to enter the field with a competitive analytics tool that's only constrained to the user's disk space, cpu speed, etc.
| 10:01 pm on Dec 3, 2006 (gmt 0)|
Hmm, interesting thoughts. But wouldn't disk space be strongly related to "page views" if I'm understanding what you're saying? CPU speed also, to a lesser extent. We might be talking about variations of the same pricing model.
I was mostly trying to make a case for why we don't see "one nice low fee for everybody" any more. At least, not for stuff that is an improvement over simple tabulations.
| 11:24 pm on Dec 3, 2006 (gmt 0)|
|Hmm, interesting thoughts. But wouldn't disk space be strongly related to "page views" if I'm understanding what you're saying? CPU speed also, to a lesser extent. We might be talking about variations of the same pricing model. |
I was thinking of analytics software that's not required to run on the same machine the pages are actually generated on. In which case, all one needs to do is get the data to wherever the analytics software runs. The only constraints that apply are how fast the analytics software can process the data, etc. There's no need for a pricing structure based on page views because the software uses as much resources as it needs (up to how much is available on the machines it runs on) to process the data.
| 5:11 pm on Dec 4, 2006 (gmt 0)|
Got it. Well, maybe this is beating a dead horse ... but I would be really curious as to whether we agree on something about pricing models ... If a medium-powered machine can run WebTrends pretty well, and mylittlecompany.com which has 1,000 visits a day and fortune500company.com which has 1,000 visits a minute can both process their loads equally well on that medium-quality machine ... should they be paying the same thing for a WebTrends license?
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