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|A proof that CJ's not tracking sales|
Wondering why you dont get sales, here is why.
A few days ago I did two booking with my own affiliate links for a trip I will be taking in couple of weeks. The bookings were made with two different vendors and both bookings never appeared in my report. So I contacted CJ and this is their reply. You can make the conclusion yourself. After I get my next payment from them I will for sure DUMP them!
The reply I got said basically that the account is registering clicks and appears fine, although sometimes transactions are missed for various reasons. They then suggested that I contact the advertiser, and if they don't respond, cj will contact the advertiser.
[edited by: eljefe3 at 3:47 am (utc) on Jan 5, 2013]
[edit reason] edited direct email reply [/edit]
Last cookie normally 'wins' in travel. We have run tests with a friendly merchant and the difference in sales attributed is minimal. As far as we are concerned if a customer books through our site we expect to get the credit.
We are currently running a test on white label versus the merchants site, so far having the merchants site shown has increased sales 3 times, but I guess it depends on the merchant !
As regards CJ we consider them the worst in correctly assigning sales. This is with many years of experience as a CJ affiliate. We guess they assign sales to themselves.
<edit> for spelling as usual</edit>
Just had an interesting experience with cj, that I thought would fit well here. We are a publisher and there was a certain advertiser that we promoted through cj which I noticed we had not received payments from since Nov 2012. The transactions were locked, but no payments. Contacted cj, telling them we had tried to contact the company without response, and they said they would investigate. Got a response back that they were trying to work out an escrow deposit from the advertiser. Duh, don't you think they would have noticed sooner that they were that far behind in payments (we're talking $1000s here).
I come to find out the company had closed their doors suddenly last month and was filing for bankruptcy. Contacted CJ with info about the bankruptcy and asked them if they were filing a bankruptcy claim against the company. They responded that I should hire counsel and pursue them myself, insinuating that they planned no action. Contacted the company and they responded that cj had been notified to file a bankruptcy claim and that once the upcoming sell to a new owner was complete that I had no claim since my commission contract was with cj, not the company directly, and the bankruptcy settlement left it free and clear of former debts for the new owner.
Personally this tells ME something very important about how cj operates and protects it's publishers. Either they did not feel it worthwhile to pursue the company or they were filing for it and planning on not paying the publishers who were owed.
Defaulting advertisers are apparently not that uncommon though. We also have an account with another affiliate co. (s-a-s), and did not notice we had not been paid (it was only $100 or so) and about 6 months later received a payment, that they had apparently taken a company to court for non-payment and won and were finally distributing the funds.
The lesson is, keep a close eye on your transactions and payments, and if they get behind at all, investigate to find out why. I would also ask why affiliate companies are not insisting on adequate account funding IN ADVANCE just like the PPC programs.
At ShareASale, the interface tells you when a merchant goes offline due to low funds, and also indicates which ones are on Auto-Deposit. That's real transparent, and not found many other places.
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