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IAN/EAN Communications Void jk3210 msg:4450462 6:30 pm on May 7, 2012 (gmt 0) Anyone else having problems contacting IAN/EAN? Two days with no response. Even their Password reset function isn't working. I thought that was supposed to be automatic.
LifeinAsia msg:4450472 7:20 pm on May 7, 2012 (gmt 0)
They seem to have periodic communication breakdowns. I can remember at least 2 periods over the years when I could not get a response for many days from my account manager or other support options. jk3210 msg:4450983 6:15 pm on May 8, 2012 (gmt 0)
There's something wrong over there because even their auto password reset function isn't working. I tried it 4 times over the last 2 days and never got an email with a new password. It's supposed to show up within minutes. I'm beginning to wonder if they got hacked again.