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Does anyone have a phone number for Burst Media?
A contender for the hardest-to-reach company on earth?
ronin

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3663365 posted 1:17 am on May 31, 2008 (gmt 0)

I have tried to get in touch with Burst several times in the last couple of weeks. I mislaid my interface password when I reinstalled my operating system recently, which is a foolish oversight, though I find it extraordinary that Burst has to be the only company left on the web which doesn't have a "Forgotten your password?" link on the interface login page.

I have filled in the contact form three times (which has about fifteen fields to fill in, just to put you off from contemplating it) but every time I click submit, it goes through to a non-existent page which doesn't fill me with hope that the data is actually being sent anywhere.

I did send an email after the third time in as many weeks, but I never received any reply.

I have tried the UK freephone number a couple of times, but an automated message at the other end simply tells me the number does not exist.

I also tried the NYC number twice and left a message both times on the automated answering service. No-one got back to me - not by email and not by calling me.

Does anyone work at Burst Media? Does the company even exist? Did I imagine it?

All I want is to be able to reset my password.

But I can't seem to contact the company

1) through its own website
2) by email
3) on two different phone numbers

How badly does Burst Media not want to be contacted?

If anyone has a number for the company or knows how to get in touch with them, please can you sticky me? Many thanks in advance.

 

martinibuster

WebmasterWorld Administrator martinibuster us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 3663365 posted 2:35 am on May 31, 2008 (gmt 0)

A Google search for Burst Media Contact [google.com] the SERPs I see show a UK number, a U.S. number, as well as a U.S. toll free number that works (I called it).

When I called the toll free number it gave me a menu, including a choice to connect with their Human Resources department. If you can't reach anyone through there then indeed that company has a problem.

From checking their website it looks like the New York office is just a satellite office. The address for their San Francisco office appears to be in a residential building. Probably their web programmer's bedroom, lol.

You may want to try their Burlington, MA HQ.

ronin

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3663365 posted 1:05 pm on May 31, 2008 (gmt 0)

Thanks for coming back on this, MB.

Yes, that freephone UK number just returns an automated message stating "This number is unavailable."

The US toll free number works in that it puts you through to an automated answering system. However, whenever I have indicated that I wished to contact the Publisher Division I was always put through to a message service and was never contacted again.

Your suggestion to try the Human Resources department instead is a good one - I shall try that next.

If anyone else knows how I can actually get in touch with a real person at Burst Media who I can speak to, please sticky me - appreciated.

CannonFodder

5+ Year Member



 
Msg#: 3663365 posted 5:02 pm on Jun 2, 2008 (gmt 0)

I've never had any problems getting through to them using their 'support' at burstmedia.com email address.

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